FAQ

Email us at lusance.officia@gmail.com as soon as possible. Once an order has been sent to our fulfillment partner we may not be able to change or cancel it, so the sooner the better.

Once your order ships, you'll receive an email with a tracking number and link. Please allow up to 3 business days for tracking to update after it's first issued.

Yes. Just enter the recipient's address at checkout and we'll ship it straight to her, free anywhere in the US. Our gift-box sets arrive ready to give in their keepsake box, and every piece is made to be given.

Yes, buy 2 or more items and 10% is taken off automatically at checkout. This offer can't be combined with other discount codes.

Of course. Email us at lusance.officia@gmail.com with who you're shopping for and the occasion, and we'll help you pick the perfect piece.

Shipping is free on every US order. We offer fast, tracked US shipping, and you'll receive a tracking link by email as soon as your order ships. During the peak holiday season, we recommend ordering early.

We currently ship within the United States only. If you're outside the US, email us at lusance.officia@gmail.com before ordering.

We work with a trusted fulfillment network to bring you our jewelry. Every order ships with tracking, so you can follow it all the way to the door.

Most standard US orders aren't subject to extra fees. In rare cases customs may charge duties, which are the customer's responsibility.

If your order hasn't arrived within 30 days of the shipping confirmation email, contact us at lusance.officia@gmail.com. We'll investigate with our fulfillment partner and send a replacement or refund if the package is confirmed lost.

You can return an item within 15 days of delivery if it's unused and in its original packaging. For hygiene reasons, earrings can't be returned once worn or opened unless they're defective. Please contact us before sending anything back. Return shipping for change-of-mind returns is paid by the customer. Full Refund Policy

For hygiene reasons, earrings can't be returned once they've been worn or the packaging has been opened, unless the item is defective.

Email us within 7 days of delivery at lusance.officia@gmail.com with your order number and clear photos (or a short video). Once verified, we'll send a free replacement or a full refund.

Approved refunds go back to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro and PayPal. All available options are shown at checkout.

Yes. Payments are processed by trusted, encrypted payment providers. We never see or store your full card details.

All prices are in US Dollars (USD).

Take your jewelry off before showering, swimming, working out or sleeping, and keep it away from perfume, lotion and cleaning products. Wipe it gently with a soft, dry cloth after wearing.

Store each piece separately in its box or a soft pouch, away from humidity, so chains don't tangle and surfaces don't scratch.

Our gift-box sets, like the Eternal Rose Apple Gift Box and the "I Love You" in 100 Languages Heart Necklace, arrive in a keepsake rose gift box, ready to give. Other pieces arrive in protective jewelry packaging.

Moissanite is a brilliant, durable gemstone with a sparkle that rivals diamond, at a far more accessible price. You'll find it in our Fine Jewelry & Moissanite collection.

Soak it briefly in warm water with a drop of mild soap, brush gently with a soft toothbrush, rinse and pat dry with a soft cloth.

Hold the pendant's small stone up to a light, such as your phone's flashlight, and look through it to reveal "I love you" written in 100 languages.

Chain length is listed in each product's description. Most of our necklaces sit at a classic collarbone length that suits everyday wear.

Check the length in each product's description. Many of our bracelets and anklets have an adjustable extender chain for a comfortable fit.

Our gift boxes are a favorite for anniversaries, birthdays and Valentine's Day. Birthstone and Zodiac Sign necklaces make it personal, and our Favorites collection gathers the pieces customers love most.