FAQ

How long does shipping take?

Orders are processed within 1-3 business days and typically arrive within 7-20 business days for US customers. You'll receive a tracking number by email once your order ships.

Do you ship internationally?

We currently focus on shipping to the United States. If you're outside the US and would like to order, please contact us first.

What if my order arrives damaged or wrong?

Contact us within 7 days of delivery at lusance.officia@gmail.com with photos of the item, and we'll send a replacement or issue a full refund.

Can I return an item if I change my mind?

Yes, within 15 days of delivery, as long as the item is unused and in its original packaging. Note that earrings cannot be returned once opened, for hygiene reasons. See our full Refund Policy for details.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number and link. Please allow up to 3 business days for tracking to update.

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options shown at checkout.

Will I be charged customs or import fees?

Most US orders are not subject to additional fees, but in rare cases customs authorities may charge duties, which would be the customer's responsibility.

How can I contact you?

Email us any time at lusance.officia@gmail.com. We aim to respond within 24-48 hours.