Shipping policy
Shipping Policy
Last updated: September 5, 2026
Order Processing Time
Orders are processed within 1–3 business days. During sales or high-demand periods, processing may take slightly longer. You will receive a confirmation email once your order has been submitted for fulfillment, and a separate email with tracking information once it ships.
Shipping Times to the United States
We work with a global fulfillment network, and most items ship from international warehouses. Estimated delivery time to addresses in the United States is 7–20 business days from the date of shipment, depending on the product and destination. Some items may take up to 30 business days during customs delays, peak seasons, or carrier disruptions.
We are not able to guarantee exact delivery dates, as shipping times are estimates provided by our carriers and fulfillment partners.
Shipping Costs
A flat shipping rate applies at checkout and will be shown before you complete your purchase.
Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to 3 business days for tracking information to update after it is first issued.
Customs, Duties, and Taxes
Orders shipped to the United States are not typically subject to additional customs duties for most standard-value shipments. However, customs policies can change, and in rare cases you may be responsible for import duties or taxes assessed by customs authorities. Any such charges are the responsibility of the customer and are not included in our shipping fees.
Delays Outside Our Control
Occasionally, shipments may be delayed due to customs processing, severe weather, carrier disruptions, or other events outside our control. We are not liable for delays caused by such circumstances, but we will do our best to keep you informed and to assist with any lost or significantly delayed order.
Lost or Non-Delivered Orders
If your order has not arrived within 30 days of the shipping confirmation email, please contact us at lusance.officia@gmail.com so we can look into it with our fulfillment partner. We are unable to process a lost-package claim once tracking confirms delivery to the address provided at checkout.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to our fulfillment center due to an incorrect address, reshipment may require an additional shipping fee.
Contact Us
If you have any questions about shipping, please contact us at lusance.officia@gmail.com.