Shipping policy

Free shipping on every US order. We currently ship to addresses in the United States only.

PROCESSING AND DELIVERY TIMES
- Processing: orders are prepared within 1–3 business days (Monday–Friday, excluding US holidays).
- Delivery: most orders arrive 7–12 business days after you place your order.
- Orders ship from our international fulfillment partner with full tracking.

TRACKING
As soon as your order ships, we email you a tracking number and link. Tracking can take up to 3 business days to show its first update.

IF YOUR ORDER IS DELAYED
If we can't ship your order within the time stated above, we will email you before that time with a revised shipping date. You can then choose to wait or to cancel your order for a full refund to your original payment method, issued within 7 business days.

CUSTOMS AND IMPORT FEES
Our prices are set so you shouldn't be asked to pay any import fees on delivery. If a carrier ever asks you to pay one, contact us before paying and we'll take care of it.

LOST OR DAMAGED PACKAGES
If your order hasn't arrived 20 business days after you placed it, or it arrives damaged, email us at lusance.officia@gmail.com with your order number (and a photo for damaged items). We'll send a free replacement or a full refund.

WRONG ADDRESS
Please double-check your address at checkout. If you notice a mistake, email us right away; once an order has shipped we may not be able to change it.

Questions? Email lusance.officia@gmail.com. A real person replies within 24 hours.